All SMBLs are handmade to order by little Sam in the studio (Boss lady over here).
If you have any questions or queries about any products please get in touch, we’ll be happy to help. If you are unsure on ring sizes, visit our ring sizing page. By placing an order at smbl.co.uk you are agreeing to the policies below
Free UK Shipping over £100. Next Day Special delivery via Royal Mail costs £4.95. International shipping via Royal Mail is £10 which takes 3-7 working days from despatch. International duties and taxes are not the responsibility of SMBL Studio and are to be paid by the customer if applicable
Handmade Production Times
Once your order is placed it takes 1-2 weeks to be uniquely handmade through various hand processes. We appreciate your patience and promise your smbl will be worth the wait! Please contact us at firstname.lastname@example.org if you are concerned about an order reaching you by a certain date, and we will do our best to accomodate
The best things come in small packages! We offer free minimal sustainable gift wrapping with every order to make sure it arrives safely. yes, everything is recyclable, even your jewellery! You can find care instructions for your jewellery here
All bespoke one of a kind pieces will vary on production time depending on the complexity and processed used to craft the piece. This will be discussed prior to making
Each piece of jewellery is uniquely handcrafted in the studio especially for you and we hope you love them as much as we do. If you aren’t happy for any reason please do get in touch as we can exchange items under special circumstances (expect for earrings for hygiene reasons)
Every possible care will be taken to ensure it arrives safely. If there has been damage caused in transit please contact us within 2 calendar days of receiving your order so we can resolve the issue
We are unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse
smbl studio cannot be held responsible for any lost or late packages. However, if an item is lost after dispatch we can provide the tracking number and we will do our best to help you retrieve it
Over time jewellery can show some signs of wear which is completely natural and what adds to the beauty of jewellery. To care for your jewellery, take a look at our Jewellery care page. We can repair any piece you bought from us (with proof of purchase) where a small fee will be charged for any reconditioning.
If you wish to cancel an order placed at smbl.co.uk please email us within 24 hours of order confirmation, and you will be provided with a full refund. After this period you cannot cancel your order as it has gone into production in the studio
Our online shop accepts Visa, Visa Debit, Mastercard, Amex, Paypal. If you would like to pay by bank transfer or any other means, please get in touch